Aud’s & En’s partners with Various shipping partners to ship orders. All rates, policies, and shipping windows are calculated by those shipping partners, and as such, are not the responsibility of Aud’s & En’s. We ask that you please allow 1-3 business days for the shipment of your order, not including holidays. If a shipment is lost or damaged in transit, please use your tracking number to file a claim with the shipping company. The processes and determinations of our shipping partner will be the final authority on such claims.

We do offer free local pick-up, during business hours, from our storefront at 101 W Buchanan Street in Prairie Grove, AR. We will contact you when your order is ready for pick-up. Please allow up to 7 business days to fulfill any request.

Online purchases of eligible items are accepted for exchange within 7 days of the delivery date provided by our shipping partner, for in-store credit only. Please be mindful that we carry unique product lines in limited quantities and duplicate items may not be available for replacement. Shipping costs are non-refundable and will be deducted from the store credit balance issued.

To initiate a return, please email us at info@audsandens.com. Store credit will be issued once the item has been received at Aud’s and En’s. Online order returns must be shipped back at the customer’s expense and must be received by the shipment company within 7 days of the receipt date, according to the shipment company’s documentation.  

To qualify for store credit, all return items must be able to be resold, and thus unused, unworn, and free from damage, smoke, or other fragrances, with the original tags or labels still attached.

Consumable items (such as candles, food products, skin care products, etc.) are non-refundable, as are socks, stationary, and all sale items.

Vintage, antique, or otherwise used items are sold as-is and all sales are final.

In-Store sales are final.

*Note about Qudo returns- all Qudo rings and toppers must be returned with their full packaging, including boxes and pouches, and must include all extra gromets. If rings or toppers are scuffed or determined to have been worn, they will not be eligible to receive store credit.

While some shops use the terms interchangeably, we follow the general rule of thumb that an antique is an item that is estimated to be 100 or more years old. Vintage encompasses a wider time period, but we typically use it to mean an item that is more than thirty years old and from a distinct era, i.e., “midcentury” or “the 80’s. (We’re going to continue ignoring the teens calling the late nineties and early aughts “vintage”). From time to time, we may call something retro. Typically, we mean that the age is indeterminably vintage or just old enough to evoke a sense of nostalgia.

All products listed as “antique” or “vintage” are carefully curated and offered for sale as-is. We will make every effort to describe the item, including any defects or quirks, and listed prices will reflect such considerations. So, if you’re eyeing a teapot, a doll, or a hen-on-a-nest, you can expect that the item has been previously owned and cherished, and may be discolored, chipped, or worn. If you have any questions about an item you are considering, please email us at info@audsandens.com or message us on our Facebook page. We’d be happy to help you.  

While we adore a good story about your Nana’s wedding china or the treasure trove of collectables that your great-uncle amassed in his old barn, we are unable to accept consignments.

You may be a former consigner with Aud’s and En’s (we’ve been around The Grove in a few iterations!), but as we’ve expanded into gifts, we have shifted our vintage and antique offerings to our own personal collections. Please don’t let that stop you from sharing an interesting tale! We wouldn’t be here if not for our passion for and fascination with a good hand-me-down or estate sale.